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The male version of the situation: We have an unexplained $190 charge on our bill from November. We have talked to the policy writer at the office on numerous occasions with promises of a return call with answers. She never calls back, a follow up call...

In any call centre interview instead of asking questions about CRM or customer service, Hr's asking questions like fav.color/ fav.flower/how u spend today/yesterday?/fav. festival? etc., etc., why I dont know if they want to check the fluency in english...

....am I the only one who gets really really ticked off when phoning a customer service/call centre (by dialling a UK number), only to get a terrible line/connection quality AND someone on the other end who can barely speak speak English, who can't...